Refund & Cancellation Policy

Effective date: 2026-07-26 Website: https://braidix.com Contact: Telegram @braidix, e-mail: braidix2026@gmail.com

This Policy describes the terms for cancelling a subscription and obtaining a refund. It forms part of the Terms of Service and should be read together with them.

1. Billing model

The Service is provided on a subscription (SaaS) basis. Prices and billing periods are shown on the website. If an auto-renewing plan is selected, the subscription renews automatically until you cancel it.

2. Cancellation

• You can cancel auto-renewal at any time in your account or via support.
• Cancellation stops future charges. Access to paid features remains until the end of the current paid period.
• There is no separate cancellation fee.

3. Refunds

3.1. Right of withdrawal for EU/EEA consumers. You may withdraw from the contract within 14 days of signing up. By starting to use paid features within that period, you consent to immediate performance and acknowledge that you lose the right of withdrawal for the part already provided.

3.2. Technical failure attributable to us. If the Service is fully unavailable for more than 72 consecutive hours due to a technical fault attributable to us, you may request a pro-rata refund or an extension of your subscription for the downtime.

3.3. When refunds are not provided. - blocking or restriction of a Telegram account by Telegram; - loss of data or access resulting from your actions; - your breach of the Terms of Service; - partial use of a service already provided beyond the period in 3.1.

4. How to request a refund

Write to braidix2026@gmail.com or via Telegram @braidix, including your e-mail / payment ID and the reason. We will review the request and respond within a reasonable time. Approved refunds are issued to the original payment method.

This document is informational and is not a substitute for legal advice.